Thank you so much ! It's been a pleasure working with you, and we look forward to the opportunity to serve you again in the future.

Not all goods shipped to the UK have this experience. We have regular customers in the UK, their orders are going well without any problems. Your case is just an exception. The description is not accurate. The freight company did not lose your goods. It's the two packages were delivered ten days apart. If you are dissatisfied with the shipping time, you can make a complain to your local UPS. The trade terms in the order clearly state that it is DAP, and the buyer is responsible for customs clearance. Because the goods were damaged during transportation, we need you to cooperate with UPS's investigation, which is not the seller and Alibaba platform to judge at will. According to the pictures you showed, the damage is a metal strip with a dent. We offered to send you a new one for free, but you did not respond. In the end, we compensated you $300. In short, I am sorry to disappoint you, hope you have good luck on other shopping platforms.